12 Palace Street, Westminster, London SW1E 5JA 020 7087 7900
theotherpalace.co.uk is the venue website.
Booking operated by the venue.
Booking fees per ticket:
No booking fees.
Other Online Choices (with genuine S.T.A.R ticket agencies):
Ticket agencies offer an alternative way to buy tickets, with booking fees differing from those charged by the theatre box office itself. They may have seats available or special offers when theatres do not.
Ticket agency prices vary in response to theatres implementing “dynamic pricing” - which alters prices according to demand for a particular performance. Prices stated here were compiled as booking originally opened, current prices are advised at time of enquiry.
Online only at this time.
Operated by the venue.
Booking fees per ticket for telephone bookings:
No booking fees, when booking is available.
For personal callers or by post:
12 Palace Street, London SW1E 5JA.
No booking fee for personal callers. The venue box office normally opens each performance day at 10am for over-the-counter sales, but check by telephone before making a special journey.
Special Access Needs Customers:
Wheelchair users and other registered disabled theatregoers can book their seats and enquire about concessionary prices that may be available to them by email to tickets (put the @ symbol here) the other palacetheatre.co.uk. https://theotherpalace.co.uk/your-visit/accessibility/ has information.
www.theotherpalace.co.uk is the official venue website.
Please remember that cheaper seats often do not offer the same view / location quality as top price ones, and that ticket prices are designed to reflect this difference.
This venue is visually amazing. Under a block of apartments, the ground and first floors are glass affairs rather like an advanced version of the "New London" Theatre. A spectacular 28 tonne Italian marble staircase, shipped in 17 pieces to the theatre, is the highlight of a stunning foyer.
An L shaped room with an adjustable sized corner stage. This can have any mixture of seats and tables arranged to face it. Movable banquettes provide further adjustable seating along one wall, and there may be a few bar stools too. Three thin pillars simply add to the atmosphere down here.
An L shaped "VIP Gallery" overhangs the floor below.
Comfort is good everywhere, thanks to the well-chosen furnishings – a mixture of movable chairs and banquettes, and the monkey highly recommends this venue.
Seats are not reserved, and you may well share a table with a new friend... You’ll enjoy sitting anywhere as the view is fine – just shift your chair a bit if you think a pillar is too close.
Pillars dotted around - just move your chair to see around them.
"Studio: Amazing, arranged in a nightclub format and very comfortable with an intimate atmosphere – drinks and food available at the bar – what more could you ask for!"
"Studio: "Murder for Two" (March 2017). My first trip to The Studio (I’ve been to the main theatre). We all loved it. Cabaret set-up with tables and chairs. Bargain price seats. Plus it has its own bar."
"Studio: "Love Is Only Love" (May 2022). Flexible space. Sat on a tall bar stool with a back which gave me a clear view of the stage. Also have chairs at tables."
The lowest level of seating is also called the "VIP Gallery" in this auditorium.
The two raised levels are often known as the "Upper Gallery" to distinguish them.
An L shape, with a long low gallery facing the stage.
The short end of the L is in three tiers, one on the same level as the rest of the gallery, the other two raised on steps behind, with glass barriers in front of each rise.
Comfort is good everywhere, thanks to the well-chosen furnishings – a mixture of movable chairs. These may be a little low for the tallest, perhaps.
The "long side" is at perfect distance to the stage for a performer to take it in with a casual glance, creating an incredible intimacy. Seats on this length are comfortable swivelling low arm-chairs, with tables between. Just 9 of them, and if you have one, you'll feel privileged, feels the monkey.
Along the short side of the gallery, the lowest is on the same level as the "long" length, with a further 4 seats and tables. Slightly further from the stage, the rail in front won't affect anybody but the shortest.
The "middle gallery" (as the monkey unilaterally dubbed it - to the horror of the box office manager showing it around) is the most "middling" for view. It's OK, though in low seats you may be a little more conscious of those in front and may notice looking through two rows of glass and chrome rails.
The "upper gallery" (see above on dubbing - though the venue now use the term!) was the one that the monkey has now claimed for its own (no "peanut gallery" lines, thank you). Four tall stools, and a perfect "overview" of everything going on practically everywhere in the room. With 3 friends, privacy is guaranteed. Access to the bar, bathrooms and exits nearby are simple, and the seats comfy. Once its ban is lifted, that's where you'll find it.
The balcony rail may be a little high for the shortest person to see over.
Upper Gallery seating is on high stools. The short may be left with legs dangling...
"VIP Gallery Level: I sat in the studio gallery, I mean not the upper gallery, but the L shaped bit. Tall people needn’t worry, but I’m 5ft5 and found the bar running along the front of the gallery a pain as it was right at my eye level. I had to slouch back in the seat a little and look through the glass instead. This was fine, but the people next to me had the same problem and occasionally chose to lean forward, their elbows slightly over the rail, which hampered my viewing angle somewhat. If I went back I think I’d go a bit further along the aisle, facing full on to the stage, or else take a seat on the short side of the ‘L’ shape - on the face of it a poorer view, but probably less chance of people leaning into your line of vision… Nice comfy seats but don’t wriggle too much – they can wobble a bit! Despite the issue with the bar, I’d definitely choose to sit here again rather than on the studio floor – it looked like the seats are packed way too tightly down there for this claustrophobic/antisocial theatregoer!"
"VIP Gallery Level: "Anthony Rapp Live In Concert" (December 2016). I have to say this place is amazing - from the moment you hand over your ticket and you walk into what is the studio floor the atmosphere just hits you. I didn't venture too far into the floor part of the studio as it was filling up - but if you want the atmosphere then this would be the place to sit. For me personally I am glad we chose the gallery as the seats on the ground level looked close together and rows behind were on the same level as well so you are sitting behind the person in front - there could be a bit of wriggle room to move chairs though.
Up in the gallery it was so intimate - feels very relaxed and you do feel like it's a private performance with there being only a certain number of seat.
Initially we sat on the long side of the L - I was in the 6th seat along from the left. I thought this was a good seat at first as you are so close to the performer; but I then found that the bar running along the top of the glass was annoying me as it seemed to be filling a lot of my eye-line even though I could see over the top of it (I'm 5' 10").
It wasn’t sold out, so I could try out some other seats while it was quiet - wife thought it was funny to watch me try different seats and levels but it was all in the name of research...
I settled on the farthest seat on the left of the short end of the L. I could see over the bar and it didn't encroach too much into view and I had a full view of the performer and the band. It was great when the performer looked up, and interesting to see the band play their instruments which you don't normally get to see. You are a little bit further away here than on the long side, although that would be being very picky as it isn't exactly a very big space, and you do feel like you can almost reach out and touch the performer! Sound was fine and could understand everything the performer was singing.
I also tried the 2nd tier of seats in the short L and have to admit these wouldn't be seats I would choose if had first choice - there were 4 seats here - the 2 on the right had a better view, as the chairs on the lower level seem to be more over to the left so you had a less hindered view. The 2 seats on the left of the 2nd tier had the seats we were sitting in in front, so from behind you are getting a worse view as you will probably have to put up with people in front leaning forward and also more furniture to look through.
The upper gallery didn't appear to be being used, as there were no seats up here. I stood and looked down from there and had a great view of the surroundings, but couldn't try the seats, obviously. From a privacy point of view it would be great to sit here, and, from what I remember - although you are sitting further back, I preferred the view from here than from the middle tier.
A typed message on the bar that runs across the gallery glass states that the seats do not recline, but the seats swivel and they are very close to both the table (if you have one next to you,) and the seat next to you as well; so, when you are getting up you do have to do a bit of synchronised chair swivelling to avoid bumping either the table or the person sitting beside you... didn't actually test to see if the chairs here move or not.
As a female sidenote, my wife said she was well impressed by how many ladies toilets there were available!"
"I would mark all Gallery seats in the Studio red for theatre due to the railing - and because they cost extra for the lesser view."
Air Conditioned. Individual vents under most seats in the main auditorium particularly help cooling here - don't put your coats over them, though!
Hearing Loop available. Wheelchair access is flat: slope or 1 step from street into foyer. Access to "The Studio" is via lift from the foyer, or down 16 steps to "Gallery" level and then another 17 steps to "Main Floor" level. Access to the foyer bar is flat. Access to the main restaurant is via a lift from the foyer or up 17 steps. Adapted unisex toilets on foyer and "The Studio" Gallery level. For performers, there is a massive, state of the art adapted bathroom / shower room available, flat access from dressing rooms to main stage and a chair carrying lift to "The Studio" stage level. To book tickets or for information, call the box office on 020 7087 7966 or see www.lwtheatres.co.uk for details.
Food: Ice cream and confectionary. Main foyer: A large bar area. A full service restaurant occupies the first floor. See their website for details.
The theatre has public WIFI access in foyer areas.
Cloakroom: On "The Studio" Gallery Level. Roaming hosts will take guests coats to this cloakroom if required.
4 toilets: foyer - 1 gents 1 cubicles / 4 urinals, 1 ladies 5 cubicles, 1 unisex disabled; lower level - 1 gents 3 cubicles / 4 urinals, 1 ladies 10 cubicles. 1 unisex disabled.
Have a look at the poster by the lift in the main foyer. It's a reproduction of an original for a show called "Away We Go." An out-of-town American tryout for the original... "Oaklahoma!" Yep, given to Andrew Lloyd-Webber by Richard Roger's daughter, this bit of theatre history can be enjoyed by all!
Theatres use "dynamic pricing." Seat prices change according to demand for a particular performance. Prices below were compiled as booking originally opened. Current prices are advised at time of enquiry.
Based on paying FULL PRICE (no discount!) for tickets, site writers and contributing guests have ALSO created the colour-coded plans for "value for money," considering factors like views, comfort and value-for-money compared with other same-priced seats available.
For a full discussion, opinions, reviews, notes, tips, hints and advice on all the seats in this theatre, click on "BEST SEAT ADVICE" (on the left of your screen).
On the plans below:
Seats in GREEN many feel may offer either noticeable value, or something to compensate for a problem; for example, being a well-priced restricted view ticket. Any seats coloured LIGHT GREEN are sold at "premium" prices because the show producer thinks they are the best. The monkey says "you are only getting what you pay for" but uses this colour to highlight the ones it feels best at the price, and help everybody else find equally good seats nearby at lower prices.
Seats in WHITE, many feel, provided about what they pay for. Generally unremarkable.
Seats in RED are coloured to draw attention. Not necessarily to be avoided - maybe nothing specific is wrong with them, other than opinions that there are better seats at the same price. Other times there may be something to consider before buying – perhaps overpricing, obstructed views, less comfort etc.
Please remember that cheaper seats often do not offer the same view / location quality as top price ones, and that ticket prices are designed to reflect this difference.
Note that seats are movable and that drinks tables are placed among the seating in "The Studio" as required.
Some details may change, the monkey will update as available.
Please note: The seating plans are not accurate representations of the auditorium. While we try to ensure they are as close to the actual theatre plan as possible we cannot guarantee they are a true representation. Customers with specific requirements are advised to discuss these with the theatre prior to booking to avoid any confusion.
Victoria - Victoria (light blue) and Circle (yellow) and District (green) lines. Also Main rail network terminus.
From the Victoria line ticket barriers, turn to your left. Follow the curve of the barriers around until you see an exit sign for "Wilton Road". Go under this sign and up the stairs.
From the District and Circle line ticket barriers, you have two choices.
Either you can turn left on leaving the underground ticket barriers, go up the stairs and exit the station. Follow the street to your right, and the Victoria Palace Theatre appears ahead of you, across the road to your left.
Alternatively, on leaving the underground ticket barriers, turn to your right, and look along diagonally for a tunnel sign marked "National Rail". Walk under it and down a gentle slope. This will bring you into the Victoria line hall. Follow the curve of the ticket barriers around until you see an exit sign for "Wilton Road". Go under this sign and up the stairs.
The Victoria Palace theatre is in front of you, across a busy road.
It is possible to access the theatre from Buckingham Palace Road, straight down Palace Street. From the station, turn left onto Victoria Street, right onto Buckingham Palace Road, cross Bressenden Place, continue down to Palace Place, turning left into it. That is a far longer walk, though.
Inside Victoria Underground Station, follow the signs for the "CARDINAL PLACE EXIT." At the top of the stairs, look to your left and walk down the space between "Browns" and "Costa." Ahead, you will see "Marks and Spencer."
Look to the left of "Marks and Spencer" and see the escalators and staircase. See the path beside them. Walk down this path, passing "Coffee Geek."
Ahead you will see the back wall of "The Phoenix" Pub, promising "Good Food" in signs painted on the wall. Walk towards the pub and follow its wall around to the left, to its front doors. The theatre is straight ahead of you.
Alternate Route Suggested by a Reader
A Local resident writes, "I live in the area and suggest a route that's certainly no longer (maybe shorter!), that's less complex, and that I think is more pleasant. Here it is:
-- Leave the front of the station and cross Victoria Street (as in your directions);
-- Turn right on Victoria Street, follow it across Bressenden Place and go straight on for maybe another 50 metres;
-- Turn left into Cardinal Place shopping centre (just past the Moulton Brown shop and before Goldsmiths);
-- Walk straight back through Cardinal Place, which is an outside space (with a glass roof in spots) and is open to the public 24/7;
-- Walk past the M&S on the right and straight through to Palace Street;
-- At Palace Street, look to the left and the theatre is right there.
So -- in essence: out of the Station onto Victoria Street; left turn into Cardinal Place; Theatre is on the left at Palace Street.
You can save a few steps by going through Cardinal Place immediately after crossing Bressenden Place, on a diagonal from the street corner (going between the Lloyds on the right and the Browns on the left) and then turning left at the centre of Cardinal Place -- but that seems a bit more complex to explain.
Sounds like a good choice, thinks the monkey. Reader Dannie agrees, saying,
"I used the alternative route suggested by one of your readers, and had no trouble finding the theatre, even with the construction work going on around Victoria Station."
Either way, it's around 15 minutes to walk from the station to the theatre, feels the monkey - who is a fast walker...
16, 38, 42, 52, 73, 82, 148 stop nearby on Buckingham Palace Road. Walk down Palace Street. The theatre is the large pale coloured building ahead of you, after crossing Palace Place.
8, 11, 24, 36, 38, 73, 211, 511 To Victoria Bus Station. See directions from "Nearest Underground Station" above.
Can be hailed outside, but more easily on Buckingham Palace Road. Leave the theatre, turn right if leaving the main entrance, keeping the foyer glass windows to your right. Walk straight on to the end of Palace Street, crossing Palace Place. At the end of the road, across the street ahead is a brick wall - the Royal Mews. You have reached Buckingham Palace Road.
Taxis can also be hailed from the rank at Victoria Station. See directions from "Nearest Underground Station" above.
None are close. The theatre suggest Eccleston Bridge Place (walk down Bridge Place to Wilton Road, pass the Apollo Victoria Theatre, cross towards the Victoria Palace Theatre and follow directions from "Nearest Underground Station" above.
On street parking may be available after 6.30pm (all day Sunday) but is limited - even more so by building work in the area.
This venue does not participate in any discount parking scheme.