If you can plan ahead:
Be first in the Know
Sorry, but knowing what is coming and when tickets will go on sale is the best way of guaranteeing your seat.
Shows which will always sell out even before they open generally include anything with a star name involved, either in the cast, writing or producing. These shows will be booked pretty solid for several weeks or months after opening night, and longer if reviews and public word of mouth are favourable. Worse, ticket prices will go as high as producers think they can get away with.
Sign up with every venue box office online mailing list you can, and every ticket agency. Both will send out emails giving between 1 and 24 hours warning of new shows.
Reading the Baz Bamigboye showbiz column on Deadline.com and his twitter @BazBam will also keep you abreast of developments, giving details of what is likely to happen. Theatremonkey finds this better than watching TV interviews or other journalists reports – Baz tries very hard to be ahead of the pack. So hard, in fact, that a certain backlash sometimes means tickets are released before his column mentions.
Group sales companies also get details well in advance, and tickets sometimes go on sale to groups before the general public. Register with Ticketmaster groups www.ticketmaster.co.uk or Group Line www.groupline.com / +44 (0)20 7206 1174 to get details mailed to you.
Theatres with membership subscription schemes always offer members advance booking ahead of the public. The Donmar and National Theatre in particular are worth joining for that, and outside the West End, so are the Almeida and Menier Chocolate Factory.
Website www.ticketyboom.com also claims to alert subscribers online, by email and twitter about “on sale” dates for 100 or so venues.
For music, sites like songkick.com and bandintown.com send emails when your favourite band or solo singer is likely to be in town.
Be first in the line
Visit the theatre box office website / sign up to the email mailing list or call them after reading Baz’s column. Get a date for tickets going on sale. If they cannot or will not say, watch for teaser advertisements. These will arrive online up to 24 hours or so ahead, and may also appear in the Press – notably the London Evening Standard on Thursdays, The Sunday Times Culture section and the Friday Daily Mail. Sadly, the print press is now days behind.
These days, however, it is pretty much all online. Find the official website for the show as soon as it is announced (Google the show title and “official website” usually works, but be careful to check it really is – if the site says at the bottom it is designed by a major advertising agency like AKA or Dewynters, it’s a pretty good bet. You can also find out by phoning the theatre chain, too.
Sign up to the mailing list, and you will usually get an email offering priority internet booking to the “select few” before tickets are sold by any other method. It may also happen that if you have been a customer of the producer in the past, you will also get an email anyway, with luck.
The monkey has noticed that the earlier you sign up to an email list, the more likely you will get your email to book earlier – it does seem emails are sent out in batches and some arrive after booking opens – meaning others got in first.
Be aware that “active” email accounts continue to get emails, so open them (they get a signal that you do) as it puts you in a good position when that marketing company share news of the next show.
If you have several email addresses on different systems – G-mail / your ISP / Work ISP , register more than once – if one system goes down, the other email will get through. If there is an email specific tracking code of one entry per address, it also gives you extra chances.
Be aware that “priority booking” does not always mean all seats will be available to you, ahead of everybody else. Some theatres (including the National Theatre), only release a selection of tickets to members (unless you are in the top tier membership, costing thousands each year). Mere “priority” level (those paying only £70 or so) must make do with what they think the subscription deserves.
Other companies also do the same for both theatre and pop concerts and other events.
This means that, if you can’t find the tickets you want, it is worth checking back when public booking opens, as you could well find a wider selection of tickets then.
It is also worth checking with a number of agents – Ticketmaster, See Tickets and AXS.com for pop concerts, Todaytix, LoveTheatre, London Theatre Direct to double check if they have special allocations held which do not appear on the main box office website either during “priority” or the initial public on-sale period.
Another development is the producer “holding off sale” some prime seats for many performances when booking initially opens, then trickling them back on sale as it gets closer to opening night. Worth checking online / ringing regularly if you can’t get decent seats initially, as in a week or three they might have something good…
Your Online Tactics – or “put yourself at the front of the line”
Preparation before the day:
A few days before booking opens, visit the website of the venue or ticket company selling tickets for what you want to see.
Use several types of computer and also various browsers, as some work better with one site than another – even displaying pages and seating plans differently.
Practice on the site with another event. Get a feel for how the site works, what the pages look like. Learn where the key “select your event”, “select the date” and “book now” buttons are, as it saves time on the day… and register an account with them, if you don’t already have one.
If they don’t let you open an account directly from a “join us” link, then choose a seat for something you don’t want to see, set up your email, postal address, credit card and password details, then do not actually buy the ticket. Make a note of your password and keep it safe, ready for the day.
ALSO VITAL: decide in advance the date / time / seat location / maximum you want to pay, complete with alternatives – as many as possible.
When you do get in to book, if you can go laser-like for all of it, you will be seconds ahead of those fumbling to choose. And every second counts when you are fighting for seats.
On the day:
Up to an hour before booking opens, assemble your troops and tools.
If you are going to co-ordinate with friends, get the WhatsApp / phones ready and charged and know how you will communicate in the midst of battle.
Solo, get those many computers / tablets / smartphones as possible lined up where you can see them all. The more you have, the more entries into the game. Dedicated apps, or just the phone version of websites can be quicker than those for other systems.
The big trick is this:
As well as several computers, use MULTIPLE DIFFERENT BROWSERS – Edge, Chrome and Firefox etc. (having checked a few days before that which work best). That gives each device you have at least 3 entries per device. 2 computers, 3 browsers – up to 6 chances, for example.
But…
.
..DO NOT USE MULTIPLE WINDOWS WITHIN EACH BROWSER. For reference, Ticketmaster in particular likes only one window per browser to be open, so multiple browsers, but NOT multiple windows for them. Many other systems are now the same.
Also…
… If asked to do so as you wait, DO NOT “log in” to your account with your password with the same ticket agency more than once during the waiting time. If (Ticketmaster in particular) detect you are logged into your account more than once, you will get kicked out and won’t be able to return.
Magic Hour before, the preparation: Complicated, but do stick with the monkey on this, and read it all!
If you have been told there is no particular webpage or passcode you need to wait for in order to buy tickets, then go right on ahead and point multiple devices at the relevant venue website. You will probably find a “waiting room” set up if you follow a “book now” link. The monkey will say more about just when to do this in a moment…
Alternatively…
… If you have been told you will be sent a code with a special link, preparation is going to be more complicated, as you need to wait for it.
The email will likely arrive in the hour before booking opens – if you joined the list early and with a bit of luck, the earlier the better.
You need to extract the specific website address (often containing tracking code that identifies you as a bona-fide signed up booker) and copy that across all your devices.
If you are lucky, simply right-clicking on the “click to book” button brings up the code, easy to copy then email to another device or save to a USB stick and move it over on Notepad or Word or something to the other machine.
If you are unlucky, in Outlook (and probably others) right click on the email and select “view source” from the box that opens. That will give you the HTML programming code that makes up the email. Compare the original email with the code, and you can figure out where in the HTML the actual link to the booking page is. It will begin “https://” just like a website address does. Cut and paste it into any browser and you can open as many as you like, even if you have to log into the website, usually, as the “cookie” won’t follow you in different browsers. If you aren’t familiar with this sort of thing, probably worth practising on an old email first, so you know what you are doing when the real one comes on the day and not wasting valuable minutes fiddling about.
Back together again, the next big question: WHEN to log on.
A very, very few events allow you to hang about on their page literally from the time it is published – a day or two before. Up to you if you want to do that, and being fair if you did, it would put you at the front of the line.
Some events, particularly theatres, oddly say “booking will open at 10am” but if you visit them at 9.30am or 9.45am you could find they let you buy earlier – so you are in and out before official booking opens.
Be aware you may be able to select seats, but at the checkout they stop you by asking for your membership number. It can be worth holding that basket open (if the countdown clock allows it) until booking opens, as you may then be let through to pay. Be prepared that they may empty the basket and kick you out, though.
If you are a priority member of a venue, you could find you won’t need a specific link to book at all – or that you can log in and book dead on “booking opens” time (say, 10am) and have bought before those people who are waiting for the official email to arrive 2 minutes later at 10.02.
Most usually, though, you will encounter QUEUE-IT. This system holds everybody who has arrived ahead of time in its own waiting room. When booking opens (actually, about a minute before, in practise) you get allocated a random number in line. You are then moved in orderly blocks to the actual booking website, to begin booking.
What the monkey couldn’t tell you earlier: As well as multiple machines with browser windows open, it has observed over many years that QUEUE-IT is perhaps not as random as it makes out.
If you book frequently with a venue, say, the National Theatre, on “priority member booking day” you will notice over a number of occasions that when places are allocated, the system always seems to favour those who join the line at a specific time.
You could find that the magic spot is 8 minutes before, or 5 minutes or whatever for the best place in line – and remember it for next time, as it is likely to be similar. So, with the URL typed in or grabbed from that email, ready in your open browsers, only hit “enter” to get in line on the page at those favoured times.
Without experience of a particular booking system? Try to do so at random times over the 45 minutes before booking opens. The monkey likes one long option – around 40 minutes, one at 15 minutes, another at 8 minutes and then several in the last 3 minutes or so, as down to the wire as possible.
Anyway, once you are on the waiting page, you see “booking will open at 10am” notice and, come 10am, each page AUTOMATICALLY changes to show “in a queue, waiting time 1 minute” or “30 seconds” or a random place number assigned. So, don’t “refresh” anything, just wait and watch each browser count down.
If the system crashes, you get another chance in another window, which helps. There’s no point trying to rejoin after a crash, it won’t let you.
Once you are in:
Do put the first ticket you can into the basket in one browser, so it was “in” somewhere, but if you want to, you can wait for another chance to show in another browser, choose a better seat there, and discard the one in the basket at the same time in this new one.
DO ALSO, if able to “select a seat” click on the ones a row or two behind. The very, very best stuff has already been clicked on and is in someone’s basket, even if it looks to be available. By choosing something almost as good, there’s an excellent chance it really is still on sale.
AGAIN, DO ALSO remember that the most expensive seats often sell last. The more you spend, the better the choice of ticket. Sad but true. For “hospitality packages” (seat, plus meal, VIP room etc) usually the second and third off the bottom packages sell slowest. The cheapest and most expensive go first.
DO NOT faff about “oh, is there something better on another date”. Usually, there won’t be, as those already looking at it will have snaffled it before you even thought to go there. If you have something in the basket and are prepared to risk leaving it there (the system may crash and take that seat with it) then look around, otherwise pay and get the heck out of Dodge, thanking your lucky stars…
Next point: If grabbing a ticket MAKE SURE IT IS IN THE BASKET, NOT JUST “clicked on” – the page will change to show an actual basket page.
Your rehearsal the day or two before has shown you how the particular system works, and if you have pre-entered your credit card, that helps speed things up and stops mistakes with excited fingers.
Do keep a phone /email receiver nearby in case the card issuer wants to send you a verification code to put in. If possible “whitelist” the ticket company ahead of time, to prevent that extra check.
Again, check out as fast as possible. Systems often crash as more and more people join that stage, and you do only have a very limited time to complete the booking anyway.
Observations:
If the system is busy or keeps “crashing,” it at least means that nobody else can book either – so you should still have a fair chance…
In 2023 with “dynamic pricing” by Ticketmaster and AXS in particular (the companies who control box office for both Wembley Arena and The O2) running riot, the monkey found something interesting. The pattern these days is for booking for a major event to open, and within minutes “dynamic pricing” kicks in to make remaining tickets ridiculously expensive.
Book instantly, you get a low price, be stuck back in line, you could be sitting next to someone who paid a sixth of what you did. The monkey noted that by waiting around 5 hours, Ticketmaster and AXS had put the prices up outrageously. BUT, trying an agency, See Tickets, which does not use “dynamic pricing” it picked up a great seat at the original price.
The “select your seat” function may not be used at the initial rush stage, but is often restored by all agencies after a few hours when bookings have subsided.
If you have the guts, you can throw back a seat generated by this system, and may pick up a better one – that works mostly only on single tickets, though.
If you are willing to wait a few hours, for when the “select your seat” function is back on, you may even pick up a much better ticket, as some bookings won’t go through and the seats return to the system. That can happen as little as 30 minutes after the initial rush subsides.
Worth also knowing that extra dates may be released – the final night of a pop concert run may have a lot more amazing seats left than the first, hours and weeks later.
The monkey blogged extensively twice on the topic, with extra tips and feedback from readers on how to get the most out of online booking. Read them here:
and
https://theatremonkeybook.wordpress.com/2018/11/07/getting-that-red-hot-ticket-advanced-level/.
Beat the ‘Line Busy’ tone
Theatre chains LW, Nimax, Nederlander and Ambassador all have centralised phonerooms. No matter which theatre in the chain you dial, your call is routed to one place. This central place has access to reservations systems at ALL theatres in the chain. There is usually only one phone number for the entire chain, and it will be busy.
If using the phone, call the hotline number at a bit before or a bit after, then try again at random intervals. Oddly, most people try again every five minutes. If you call, say, every seven and a quarter, your call will avoid the switchboard logjam and get answered first! Do remember to check the small print beside phone numbers, and only dial those without booking fees or low service charges!
Really Useful
By the by, at many theatre box offices, should you call in person, you can often (but NOT ALWAYS) also make reservations for any other show hosted by the chain at the same time as buying your tickets for the current resident production. This saves tourist time and feet and is a little known facility. But very useful. Just do not do it in the hour before the show starts, or those waiting to collect tickets may lynch you.
Mailing lists / Membership Schemes
The pretty much sure-fire best method of jumping the line, if willing to pay. No waiting for adverts, the news is delivered in good time to your door. Just remember to act on the same day you get the details – mailing lists are huge and full of avid theatregoers all competing with you. Hesitation is fatal, as National Theatre list members will attest. Companies with lists offering priority booking include the Bridge, Royal Shakespeare, Royal Court, Royal National, Donmar, Delfont Mackintosh and Ambassador Group theatres.
The one thing to know is that you will not always be given a choice of all the seats. Many theatres hold back tickets from even their paying subscribers, in the interest of “fairness.” So someone who didn’t pay for membership may end up with better seats than you with priority booking privileges. Be prepared to look at both membership and non-membership “on sale” days, notes the monkey.
In particular, those with an American Express card of any type will find the National Theatre’s “American Express On Sale” date a free crack at some “members only” tickets.
Ticket Agencies
If you don’t fancy subscribing, but do want to jump the queue and don’t mind paying a little more for the privilege, it is worth looking out for Ticket Agency pre-sales. These may happen in the time between “membership sales” opening and “public booking” opening. A specific agency gets an allocation (not usually all the tickets available, and not usually the best, if the monkey is honest) and sells them at the agency’s normal price. That is usually the ticket price plus up to 25% booking fee. Booking is usually easier than the main crush, as fewer people are willing to pay the extra booking fee. On the other hand, if you are not paying the annual membership fee, the extra fee may be worth it to secure tickets ahead of the crowd.
Be wary, though, as sometimes the agency on-sale date is the same as the venue’s, and may even be later.
A reader also told the monkey of a distressing experience. Using a well-known, genuine ticket agency, they booked seats while the “feeding frenzy” was going on at the theatre’s main site – thus skipping the queue. Worth the extra the agency was charging. Sadly, a few days later, the agency emailed to say that her booking hadn’t gone through – nor had others booking that way. A breakdown in communication between the agency’s computer system and that of the box office meant that the agency hadn’t been selling tickets in “real time” and those booking with the theatre’s own system had been sold the tickets instead. There was nothing much they could do either, and the lesson is that even confirmed bookings can get cancelled, particularly if they are made with a third party ticket agency, even a genuine STAR one, as in this case.
Hey, Mr Producer!
Many shows in West End theatres are developed by theatre companies like the National Theatre, Royal Shakespeare Company or touring companies with homes outside London. In addition to the West End theatre’s box office, these companies may keep an allocation of tickets themselves, selling them via their own website, sometimes with a far lower booking fee. Worth knowing, feels the monkey.
If you cannot plan ahead:
Visitors to London, Theatremonkey knows, often cannot book the months ahead that the above methods require. So to get in on short notice…
Ask for the least
Single seats are easier to come by than pairs. If your party is prepared to split up you have a chance. This advice should possibly be ignored by those on a first date though.
Reader Ali agrees on this point,
“Just a note on getting tickets – I was on my own, buying only one ticket (obviously!) I was offered several good options for seats… I have in the past bought 3 single tickets for my family, sometimes scattered all through the theatre, in order to get to see a show – after all, you are watching the show, not chatting, and you can always meet up in the interval. You get a better choice if you buy singles, as they fit you in the gaps, so the seats may be very, very good. It wouldn’t necessarily work if you have young children though.”
If just getting to see a show is the important thing, do not be picky about date, time, price or seat location. Even theatremonkey has accepted bad or expensive seats on occasion just to ‘be there’ for an event. Accept the good seats (except house seats as below) are gone, and be grateful to get in at all.
Some theatres – notably the Delfont Mackintosh chain, may allow you to “trade up” to better seats if you spot any at least 24 hours before the show. You have to pay the difference in price, plus a handling fee, but it means you can take advantage of extra good tickets being released.
Small point to remember: Box office staff like selling all available tickets, and will do so if they can. Most are not magicians, though, and cannot produce tickets which really and genuinely don’t exist!
Be an earlybird
Most people assume that a good review automatically means the show is sold out the second the word “hits the street”. Not true. In London the public used to buy seats around three weeks ahead for all but the most anticipated shows. These days it is as little as 24 hours before.
In the case of an unexpected new smash hit show review, the first few days after opening will often be less busy than you expect, so tickets will often be available.
Try the Returns and / or “Day Seats” line (and online)
Even sold out shows have tickets left on the day of performance, almost up to the minute the curtain goes up. These usually consist of tickets given back to the box office by customers unable to use them, or travel agencies unable to sell their stock etc. Also, the theatre usually hasn’t sold tickets held back for producer’s use. Often prime seats called ‘house tickets’ normally kept back for VIP / managers use but not required that day.
Some theatres also keep back a few seats deliberately for sale on the day of performance as a public service and anti tout measure. Increasingly, this trend is being followed by the most popular musicals and plays at other venues. Often tickets are cheaper (though they may have a slightly restricted view of the stage, particularly where the height of the stage prevents seeing the actors’ feet!).
Many these days are sold online via apps (see below). However sometimes, traditional is best…
…Returns lines form outside the theatre from around 8 a.m., earlier for really hot shows and in summer. Tickets go on sale at 10am or 12 noon when the box office opens. and continue to be sold as they come in, right through until curtain up time, so stick around until then – even if it seems “all hope” is gone, you never know! Wrap up warm, take refreshments, and be prepared to wait. Make sure that you also take BOTH credit cards AND cash too, to the value of the most expensive tickets (if you are prepared to pay it!). Some box offices insist that you pay with one or the other specifically, depending on the source of the tickets they are selling you. These days, it is usually card only.
A reader says,
“You can usually get really good returns at the Donmar for a Sat eve if you get there by about 6 and are prepared to wait; we got front row tickets for “Frost Nixon” for example. It’s first come first served and the BO staff are really helpful, and you need cash. If there’s two of you, one can sit and wait and the other can shop in Covent Garden, fetch supplies of food etc. I’ve had similar experiences for other sold out shows there and at the Almeida, more than once.
Reader Mark also notes that unsold ‘Day / Rush Seats’ may end up being sold either online or by telephone through the central phoneroom of each theatre once demand at the counter has been satisfied.
Rush Seats and Ballots
Sometimes run by the theatre, sometimes on behalf of the theatre by todaytix.com. With Rush Tickets, the fastest on the app get to snap up cheap tickets on the day of performance at 10am as they go on sale. Pay and collect at the theatre as instructed. With Ballots, fill in the form – usually up to a week ahead, and winners are notified that they can buy tickets within a fixed time frame, between 4 and 24 hours before the show. If you don’t want the seats or forget, next person drawn gets them.
If you don’t have a smartphone, you can enter online or by email for some lotteries.
Manipulate the online system
Some booking systems – notably Nederlander Theatres – show performances as being “Sold Out” when you encounter the first “Choose your Date” calendar. If you click on a date that has tickets available, though, you can then use the “Change the Date” facility on the page to see if that is really true. The monkey has found that it isn’t – and has gone on to select the date it really wants, and found a smattering of tickets that suited it very nicely.
Pay for the VIP treatment
Most theatres offer this service – ask the box office for details. Choose from champagne at the interval to a full meal, private rooms or just a programme and chocolates. All with the best seats included. Not cheap at £200 or so, per person, upwards, but memorable.
If you happen to be staying in a hotel with a concierge service, ask them to obtain seats for you. Members of the concierge service organisation ‘Golden Keys’ co-operate to make the impossible seem easy. It will cost plenty, but the tickets produced will not be stolen or fake – unlike those offered by ticket touts / scalpers. Information about the organisation is at http://www.goldenkeysconcierge.co.uk/ and this page provides a list of hotels at which members operate.
Scale the peaks
The busiest performances are Saturday then Friday evening. Next come Saturday and Sunday matinees, especially for child friendly shows e.g. The Lion King; and Thursday evenings. For shows popular with older audiences, midweek afternoons are also busy.
Theatremonkey reckons Tuesday evenings and the midweek matinees often see the cast give the best performances of the week.
Extra Performances
Extra performances of hit shows are often scheduled outside the normal pattern of Monday to Saturday night plus two afternoons. Either extra performances are added during a bank holiday week to make up for missed evenings / cash in on Christmas or School holiday time, or a charity midnight show will run as a fundraiser. Tickets often go on sale at short notice and seats are often left over on the day for casual walk-ins to buy. Charity galas may add a donation to the price, but in the cheapest seats it will often not be too much and at least you get to see the play.
STAR Agencies
Agencies, because they charge a bit more, can very occasionally have tickets when the theatre has sold out. Check.
Sadly, it is usual that agents no longer have actual reserved “allocations,” instead, they log into the theatre’s stock and share that. This means of course that if the theatre is sold out, so is the agent. The only exceptions are the few agencies continuing with their own supplies, and those times when a company has bought tickets in advance and so may have some left. This happens more for concerts now, when agents have blocks to sell.
Legitimate companies include Lovetheatre.com, Todaytix, Ticketmaster, Albemarle, Leicester Square Box Office, Group Line, See Tickets, LondonTheatreDirect, Ticket Web (a division of Ticketmaster which also sell on behalf of the Society Of London Theatres website) and London Theatre Booking.
Local Coach Trips
Some coach tour companies within driving distance of London run inclusive trips combining a ticket with transport from their local area. These companies often schedule well ahead and will have bought great seats at group rates in anticipation of a new hit show. The result is a package for less than the price of a ticket alone. They have fifty coach seats to fill from the local population. Why not travel a little way out of town; see a new place in the day then join them for the trip. If staying in the West End just politely tell the driver you will not be returning with the coach to the starting point after the show.
Overseas Agents
Ticket Agencies in other countries often have access to an allocation of tickets reserved exclusively for London bound tourists. An overseas call or hit on their website gives access to theses tickets. Some may refuse to sell to UK credit card holders without overseas addresses, but it is worth a try.
Packages
Booking a hotel room with a theatre ticket included in the price can sometimes be done at short notice. If the hotel / tour company has pre purchased tickets to make into packages, this expensive method can save weeks of waiting. And provide that excuse for the weekend away you always wanted.
Boxes and Restricted Views
Contact the box office by direct phone line or drop in. While increasingly most can be bought online (you get a warning when you do, that you have to accept – and you may have to buy the whole box, not a single seat in it); there are still some seats in boxes and behind pillars that are not generally publicised as being available to the public. Theatremonkey notes one occasion where the clerk didn’t even know the seats existed, despite being marked on the plan in front of her!
Hang around
Inevitably, some disgruntled theatregoer leaves a performance early. Try asking nicely to buy their ticket. Half a show is better than none. Similarly, touts stuck with tickets after curtain up can offer them cheap or even bin the tickets they were holding. Up to your morals to use this method.
You could even try offering cash / use of your yacht / mind or any legally tradable commodity, to arriving audience members. In theatremonkey’s experience though, it never works.
Online Auctions
Tickets for sold out events, notably concerts, are often offered for sale on online auction / marketplace sites. While sellers may well be legitimate, and abiding by the trading site’s purchase codes, you have no way of telling who they are. Inadvertently you could be buying from a tout / scalper. Prices are also very high and there is no guarantee the venue will admit you even with your expensive ticket. “Let the buyer beware” is the motto here.
Theatremonkey does not endorse buying from these sources. Links from auctions to this website are not made by theatremonkey and theatremonkey.com DOES NOT take responsibility for the legitimacy of the seller or tickets being offered.
Death Rattles and Suntans
If a “star” name is off, either due to plague or scheduled holiday, the box office is often left with seats even if all other performances are sold out. You’ll see the show – often with highly talented actors covering the star role – without having to wait.
Note that if an actor does suddenly fall victim to marauding germs, it means tickets often come available on the day as fans swap them for other performances (if the producer allows it). Worth checking in if you see “Tonight Mr Wonderful is Off” notices at the theatre or on online discussion boards and Twitter / X.
Final Note
Monkey advice is to ignore the “hype” surrounding the concept of “sold out shows”. The only time a show really will be a tough ticket to get is if it is staged in a venue with less than 300 to 400 seats – the Donmar Warehouse, Royal Court and Pit only. Other London theatres are much larger and take a little more filling!
Very often, once initial press coverage has died down (around two weeks in London) those who bought tickets have second thoughts – and frequently return them to the box office.
To give one example, a play starring a well known actress was said to be “sold out” for the entire run. In actuality, the theatre was getting back more seats than it could sell – so every night there were a few tickets left….worth remembering, thinks the monkey.
Final, final note for Pop Concert fans…
Like theatre, tickets for press-hyped sold out events are actually often easier to obtain than folk think. If you miss out in the initial ballyhoo when “tickets all sold out in 1 hour on the first day they went on sale,” then monkey advice is to “wait and see.”
First, when things have settled down a few hours or days later, often checking official websites reveal single tickets left for a particular date, or extra dates added – with plenty available.
Around 4 to 6 weeks before the show takes place things get even clearer. The stage design is fixed and so some seats that were held back in case they had a restricted view / were needed for technical reasons are placed on sale. At the same time, unsold tickets from package tour operators and agencies as well as unwanted VIP tickets are also released… and may even trickle back on sale up until the night of the show! Basically, by waiting rather than feeding the greed of an auction site tout, you’ll often get stunning seats near the front without the hassle of the opening day sales fight.
A reader relates her own experiences,
“When trying to book Miley Cyrus tickets, I rang Ticketmaster up and they said to me, “Oh, more seats will be released,” – which meant another show. The same as with Barry Manilow. So, be friendly and they will give you information.
Also, they hold back tickets until the last week. I was looking at the second Jonas Brothers show at Wembley and getting not very good seats until about 5 days before – where I was getting central seats as the concert was in the round. These were near disabled seats which they might release to fill the gaps where the artists could see them from the stage.”
It doesn’t happen this way every time of course, but the monkey finds that it holds at least 9 times out of 10…
Also worth noting is a reader’s experience of “pre sale” priority booking,
“I paid £29 with fees for each ticket from a presale for “The Wanted” and I got block 2 in the stalls, Row S, seats 69 to 70. I was wondering do I have a claim to email the company and ask why I have got such bad seats from a presale? I have paid a total of £60 on these two tickets and I struggled with a crashed website and when the site came back on I had to book tickets on my phone.”
The monkey notes that “pre sale” is usually from an allocation of tickets… and they may not be the best available…