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Performance Times Ticket Prices Where to Buy Tickets  Seating Plan Seat Opinions Getting Here

CHARING CROSS THEATRE
(formerly the New Players Theatre)

 



IT HAPPENED IN KEY WEST
(musical)
Ends 18th August 2018.


It Happened in Key West, a major new romantic comedy musical by award-winning Broadway composer Jill Santoriello (A Tale of Two Cities) novelist Jason Huza and Jeremiah James, a member of international recording group Teatro, is to get its world premiere at London’s Charing Cross Theatre.

It is inspired by shocking true events that rocked the tiny island of Key West in the 1930s. After decades of searching for his dream girl, eccentric scientist Carl finally finds Elena, only to lose the young beauty to the fatal disease of tuberculosis. But for Carl, the eternal optimist, death is only the beginning. He steals Elena’s body from the graveyard and takes her home, embarking on the most ambitious “fixer upper” project in history as he tries to bring his beloved back to life...


Funny, shocking and deeply moving, this new American musical will make you re-examine what you believe about the nature of love, loyalty and commitment (either to a person or an asylum!).

The Original London Cast recording will be released on November 5th 2018 on all digital and streaming formats.

Broadway actor Wade McCollum (The Wizard in Wicked) will play scientist Carl. Below, he sings the ballad "Undying Love" from the show:

Joining him is Alyssa Martyn as the tragic love of his life, Elena.


The other 12 members of the ensemble are: Val Adams, Miguel Angel, Alexander Barria, Mary-Jean Caldwell, Andrea Golinucci, Siwan Henderson, Sophia Lewis, Guido Garcia Lueches, Hannah McIver, Ross McLaren, Johan Munir, Nuno Queimado.

It Happened in Key West, with Book, Music and Lyrics By Jill Santoriello, Book and Additional Lyrics by Jason Huza, Book and Original Concept by Jeremiah James, will be directed and choreographed by Marc Robin, who has staged almost 400 productions across the US, earning multiple awards and nominations.

Rest of the creative team: Production Designer Jamie Roderick (Bandstand, A Time To Kill). Sound Designer Andrew Johnson (The Woman in White, The Play That Goes Wrong, West End and Broadway). Costume Designer Lisa Zinni (Rent, School of Rock, Cats). Musical Director Andrew Hopkins. Orchestrations Robert Felstein (The Fantasticks). UK casting Neil Rutherford. Producers: Jeremiah James, Rashad V. Chambers, Marylou Rothfuss (Dear Evan Hansen, Spring Awakening) and Art Lab LLC. UK General Management: Guy Kitchenn and David Adkin Ltd.

Photo credit: Darren Bell. Used by kind permission.

 

Theatremonkey Opinion:

Not available. Reports are that this is a strange subject, with decent enough songs and very good performances. The problem is that the second half is nowhere near as strong as the first, and thus a pretty hard sell given what it deals with. The monkey hopes to catch the show at some point to make up its own mind, but for the moment the professional view seems to be that it works hard and almost achieves what it sets out to do for the most part.
 

Your Reviews: Add your own by clicking here.
Important: Some reviews below can contain "spoilers" - please don't read if this bothers you!

(1 review)

7th of August 2018. Got a day seat for "It happened in Key West", was the only one at 5.30 pm. Got a lovely seat in Row E.

The musical itself is one of the most unusual things I've ever seen. The story of Carl Tanzler and his love who has been dead for several years is really strange and although I do think that it's really unethical to live together with a dead body (pretending she is still alive) for nearly seven years, I was surprised that as the basis for a musical it worked quite well.

In a way I wanted this musical not to be up to my taste but I found it rather interesting and with "Undying love" it had a lovely song which can easily be remembered.






 

Top Performance Times Ticket Prices Where to Buy Tickets  Seating Plan Seat Opinions Getting Here

Performance Schedule:
The monkey advises checking performance times on your tickets and that performances are happening as scheduled, before travelling.

Monday to Saturday at 7.30pm
Wednesday and Saturday at 2.30pm and 7.30pm

Runs 2 hours 20 minutes approximately.


 

Ticket Prices:

Offers May be available - Click Here


Monday:
All seats £20

Tuesday to Saturday:
Stalls

Rows D, E and H to V: £34
"Premium Seats" rows F and G: £49.50
Rows B, C, W and X: £34

Balcony

All seats: £22.50

Benches

All seats: £17.50

DAY SEATS: TUESDAY TO SATURDAY ONLY: A limited number - usually 15 - may be available to personal callers at the box office from 2 hours before the performance, priced £15 each, located at box office discretion. Limited to maximum 2 per person. The monkey always advises taking both cards and cash in case one is preferred over the other. Check with the box office before travelling if this policy is still in operation - though they cannot comment on availability each day, that is determined at the time of arrival."


 

Top Performance Times Ticket Prices Where to Buy Tickets  Seating Plan Seat Opinions Getting Here

Buying Tickets Online:

Other Box Office Information

Tickets offered differ between outlets. Outlets also may offer different seats via their phone and online systems. Offers may be available click here.
Theatre Box Office:
www.charingcrosstheatre.co.uk
Sales are handled by the venue.
 

Booking fees per ticket for online bookings:
A fee of £3 per ticket applies, plus 50p restoration fee.
 

Other Online Choices (with S.T.A.R. genuine ticket agencies):
When the theatre does not have tickets you'd like available, it is also worth trying the Theatremonkey Ticketshop agency, telephone 020 7420 9778 (0044 207 420 9778 if calling from outside the United Kingdom), which offers seats with a fee of £10 on £40 (£12.50 on £50, £8.60 on £34.50 seats) booking fee per ticket - moderate by agency standards, high by box office ones, but worth trying as they often have some choice available! Note that this system will confirm exact seat numbers prior to purchase. A £1.95 per booking, not per ticket, handling fee may apply on some transactions by telephone. NO handling fee applies for online purchases.

Alternatively, through Ticketmaster.co.uk which offers seats with a fee of £7.25 on £39.50 (£8.75 on £49.50, £6.25 on £34, £4.50 on £22.50, £3.50 on £17.50 seats) booking fee per ticket. This system allows you to choose your own seats from the selection the company has available.

Another alternative is www.seetickets.com / telephone 0870 830 0200 which offers seats with a fee of £8.50 on £39.50 (£8.75 on £49.50, £7.40 on £34, £5.10 on £22.50, £4.10 on £17.50 seats); and £2.75 per booking (not per ticket) postal charge. (FREE call if using BT.com Calling Plan at your chosen times).

Encore Tickets (telephone 0207 400 1253 / 0044 207 400 1253 if calling from outside the United Kingdom) offer seats with a fee of £12 on £40 (£14 on £50, £10.50 on £34.50 seats). A postage charge of £1.45 per booking, not per ticket may be applied to bookings made from UK addresses more than 5 days before the performance. The "Flexiticket" Exchange Service, allowing FREE transfer / cancellation (credit note up to 12 months) of your booking up to 3 days before the performance is also available for £1.99 per ticket. Discounts and hotel / theatre ticket packages may also be available. Quality and Value hotel / theatre ticket packages are also available.

Londontheatredirect.com offers seats with a fee of £8.50 on £39.50 (£10.50 on £49.50, £7.50 on £34 seats) per ticket booking fee. There is a £1 per booking, not per ticket, transaction fee for collecting tickets from the box office before your performance. Alternatively, if time allows, there is a postage to your home option, costing £2.95 (£4.95 to non-UK addresses) per booking, not per ticket. Optional Ticket Insurance is also available. Discounts and Meal and Show Packages may also be available.



Other Independent S.T.A.R. ticket agencies may also offer an alternative choice of seats.
 

Box Office Information:
Tickets offered differ between outlets. Outlets also may offer different seats via their phone and online systems. Offers may be available click here.
Theatre Box Office:
Telephone: 08444 930 650
Answered by the theatre.

 

Booking fees per ticket for telephone bookings:
A fee of £3 per ticket applies, plus 50p restoration fee.
 

 

For personal callers: The Arches, Villiers Street, London. WC2N 6NG
No booking fee for personal callers, except the 50p per ticket restoration fee. This box office is open from 2 hours before performances - roughly 5.30pm usually, on performance days only.

 

Special Access Needs Customers:
Wheelchair users and other registered disabled theatregoers can book their seats and enquire about concessionary prices that may be available to them on a dedicated phone line. See Notes.

www.charingcrosstheatre.co.uk is the official theatre website.

 

 
 
Top Performance Times Ticket Prices Where to Buy Tickets  Seating Plan Seat Opinions Getting Here

Theatre Seat Opinions:
Please remember that cheaper seats often do not offer the same view / location quality as top price ones, and that ticket prices are designed to reflect this difference.

 

Seating Plan Diagram

Stalls Side Balconies Notes
STALLS 
Layout:
This consists of a front and rear block of seats, the division being a wide aisle in front of row K.

From row D back, the seats are raked (arranged to help see over rows in front) by means of steps (as in a Circle) rather than a sloped floor.

Rows L to N seem to have a slightly shallower tiering than row P back. 

Seating is a warm "plum" colour that should hide the stains, thinks the monkey!

Legroom:
Pretty generous to all but the tallest over 6ft or so, in all rows except the front one. The tallest should pick K or D1 and 12, as they have nothing in front. D 2 and 11 are 70% clear in front, too.

Rows from L back have an inch or two less, but are still comfortable.

Choosing Seats in General:
If all seats are sold at a single price, monkey advice is rows G to K first, then F, E, D, then A or L back, in that order.

Otherwise, it would normally take F, E, G then D, in that order, seats 3 to 10 being most central.

Moving back in this block, rows H to J seats 3 to 10 offer good views too, being about a third of the way back and just adequately raked to look slightly down on the stage. Before buying in the rear of the front block, though, it might just be worth considering the row behind...

...the front row of the rear block of seats. Row K, as the theatre have named it, is on a wide aisle and looks over the block in front and down onto the stage at comfortable height. The combination of nobody in front, a lower price and extra legroom makes the monkey feel this is the row it would choose. Several readers prefer J, though, as the angle to the stage is felt to be slightly better. The long gap in front of K can be cancelled out by a tall person in J blocking the view, it's been noted.

Moving further back, rows R and S seem a little further from the stage, so when all seats in the section are the same price, try for further forward.

General Hazard Notes:
Row A looks directly up at the low stage. A few may find it a bit of a neck ache, but compared to other theatres, there is little problem, and inventive pricing can often make them pretty good value, in monkey opinion.

The front block of seats consists of rows A to J. Rows A to C are on a flat, one reader felt back-sloping, floor. Though staggered to allow viewing between the seats in front, the shorter visitor - especially children - would probably be advised to avoid rows B and C completely, just to guard against having anyone tall in front of them.

When row A is removed and the stage forms a curve in front of row B, row B 4, 5 and 6 have no legroom, 3 and 7 have less than other seats in that row too, for those over 5ft 5 or so; and all may be blocked by stage lights in front. A sharp look up to the stage is also guaranteed - not great for top price seats, feels the monkey.

In the rear section, the side balconies (well, the lights on the front of them) slightly project out, intruding on the edges of the stage. Only purists will notice that one, though.

Row W (seat 7 in particular) has complaints that a ventilation fan blows on it throughout the performance.

Row X has two extra problems worth noting. A sound desk is normally directly behind the central seats, and behind that is a bar serving drinks and refreshments. This means double noise from technicians both audio and alcohol service proficient. Not an atmosphere the monkey feels it would enjoy watching a show in. At a low price, though, the monkey feels it fair value.

Changes for the current production:
The front row is B. Both it and C are second price. Usually, advice is to skip row C as it is on the same level as row B. This time, though, it is discounted, so if taller and happy to get a close view, it beats the alternative in W for sure, feels the monkey.

Rows F and G are premium. Skip the outermost 2 seats, and take G over F - slightly better view.

All other seats back to V are a single price. R back is last pick at full price, feels the monkey. Take W over V for same view, lower price, once the close rows B and C at the same price have gone.

On Mondays, all seats are £20, so take G to K first.

Reader Comments:
"Row B: "Lost Boy" (January 2014). The stage has been built out in such a way that if you are seated in row B you are sat staring directly at the wall that supports the stage itself– even if you are above average height. Front row seats (for this show B is the front row) always come with a bit of requirement to look up. However, on this occasion the reward for a cricked neck is an uninterrupted view of the footlights and not much else. At this proximity in terms of blocking your view, the footlights are equivalent to sitting behind a pillar. Thankfully, a quick word with a friendly usher meant that we (and everyone else in Row B) were moved to empty seats elsewhere in the theatre – so the upshot is I can’t say how restricted the view would have been, but it would have been substantial. Moral always be nice to ushers.
Row B is on your warning list for this theatre – but based on my experience then for some productions it needs to be a severe warning. For me, in future if these were the only seats available I would question how badly I wanted to go.
As for the theatre, well I think that it is very bad of them to a) to be offering these seats for sale at all b) to charge the same price as elsewhere in the auditorium, and b) not give any restricted view guidance on their web site."

"D1 and 2: "Lost Boy" (January 2014). Third row from the stage for ‘Lost Boy’. We got these because of your seating plan, btw - they tried to give us row C but I asked to move a little further back, and D1 and 2 was the result! These were the right-aisle (as you face the stage) seats, which the box office told us were excellent. Lots of legroom (more on that in a moment) and close to the stage (the edge of the stage is at eye level, which is not an issue), but with good clearance over the two rows in front. Because D1 is beyond the last seat in row C, this is an excellent seat for someone of smaller stature as it ensures a clear view of the stage.
All seats have good legroom: row K especially so as it is the centre lane/aisle leading to the main exit, but if sitting there I would suggest row L as it gives slightly better clearance of row J at the front of the centre lane/aisle. All seats give a good view of the stage (with the possible exception of the front two rows as they are below the level of the stage so you lose a little at the very front with row C giving the worst views as there is a backward rake that tilts it below row B) as the rake is gradual but gives more than head clearance for each row. Only drawback is occasional train noise overhead, but not enough to cause annoyance. The theatre also has it’s own restaurant, serving up a small, but very good quality pre-show menu."

"D 11 and 12: "Titanic" (June 2016). Sat in D11 and 12 of this rather small theatre which were perfect if, like myself, you get a bit claustrophobic (but like to be at the front) as D12 is end of a 12 seat row with nothing in front of it. Great view from all seats due to one step rake at each row. Would probably avoid A to C as with the high but quite compact stage you tend to get the backs of actors or objects blocking your view of what's happening behind. Seat comfort, couldn't complain."

"D12: "Ragtime" (November 2016). It was on the end of a row with nothing in front of it and I found the seat itself very comfortable for what was quite a long performance (2 hours 45 minutes, with one interval). Row D is the first tiered row and the view is perfect – you are just high enough to see all the footwork on the stage. I like being at the front, but rows B and C (no row A for this production) were possibly a little too close to the stage and are all flat on one level, meaning you need to crane your neck to see the stage and may have people in front of you blocking your view if you are in row B.
This is a long, thin theatre and I think if you sat at the back you would feel quite distant from the stage. By contrast, book a seat on the one of the benches on either side of the stage (tucked away and accessed via a small, steep staircase) and you might find yourself rather closer to the action than you'd envisaged!"

"E10: "Harold & Maude" (February 2018). Very happy with it. This gave an excellent view of the stage with just a tiny bit hidden on the edge of the set. This may not even be noticeable in other productions. The seating in the stalls is arranged in steps, like the New London Theatre, and I had no difficulty seeing over the heads of folk in front. Legroom was good and the seat comfortable. I don't think I would have liked to have sat too far back in this theatre though, as the rear rows did appear to be quite remote from the stage."

"F10 to 12: "Titanic The Musical" (July 2016). These were premium seats - only bought as they were the only seats left - but they did give an excellent view and the addition of a drink and programme was a nice touch, worth the £39 paid."

"G3: "The Mikado" (December 2014). Great seat but legroom might be an issue for tall folk. Squeezing past people in this theatre to get to a seat further along the row is a nightmare! On the plus side, the venue feels very intimate."

"G5: "Oh Come All Ye Divas" (December 2016). Not one, but two, side spotlights reflected from the highly polished side of the grand piano and sent beams of blindingly bright light straight into my good eye, to the extent that I spent most of the show with one hand in front of my face shielding the light. Apart from that, G5 was perfect."

"M6: "Yank" (August 2017). Lovely seat, with a nice clear view. Able to take in all the stage."

"P4: "The Woman in White" (December 2017). This seat was good, there’s good rake and you are a good distance to be able to see everything clearly whilst still being able to see facial expressions."

"S1: "The Woman in White" (December 2017). An aisle seat, which was nearer the stage than the seat I moved from. On the other side of the theatre, so easier to leave at the interval and end of the show."

"W12: "The Woman in White" (December 2017). The seat has a good clear view of the stage and although it is only a small theatre you feel a distance from the stage. However, the leg room is good, but I would advise an aisle seat on the other side of the theatre, as it is easier to get out in the interval and at the end."
 



 

Stalls Benches
Layout:
Either side of the front stalls, two raised alcoves containing benches.

There is only one row in each bench area.

Legroom:
Seat 1 is fine - nothing in front. Every other seat is tight, even for a midget - if 5ft or less you could sit here just about... but won't be able to see over the wall in front.

Choosing Seats in General:
If sold, they are often a cheap option for the tiny. At second price or above, there are better seats available.

The seat furthest from the stage has the best viewing angle, the one closest has legroom but misses the near eighth of the stage and quarter of the rear stage.

Changes for the current production:
On Mondays, all seats are £20. Take these before benches and alcoves only.

 

Stalls Alcove
Layout:
On the side furthest from the entrance door, and at the end of the "cross aisle," this is a niche in the wall, under a staircase, with a low wall in front of it.

Legroom:
Normal chairs, so no problem.

Choosing Seats in General:
If sold, go for seat 1, furthest from the stage and nearest the aisle.

General Hazard Notes:
About half the stage is missed from here.

A bit of a strange place to sit, cut off from the auditorium yet part of it. Odd. Not somewhere the monkey recommends.
 

Changes for the current production:
Not in use.

Reader Comments:
On Mondays, all seats are £20, take these only after everything else has gone.

 

SIDE BALCONIES
Layout:
Above the stalls, along the longest side walls run narrow balconies. These overhang the stalls aisles, and so do not interfere with the view from the seats beneath.

Seats are arranged in single file, one behind the other, and are not raked.

Legroom:
Good in all seats.

Choosing Seats in General:
Around a fifth of the nearest side of the stage is not visible from these seats. Factor in the problem of those in front of you leaning outwards to see more, and anyone seated here may have a hard time enjoying the show...as well as needing an appointment with a physiotherapist at some point!

If you must, then take the seats nearest to the stage first - but be aware you won't be able to lean out without attracting moans from others seated behind you. On the other hand, if you take the seat furtherst away, you will have to lean a long way over to see that missing fifth of stage.

Wheelchair users are seated in Balcony 1. The monkey isn't sure how a user would see very well from this position, though - a plinth or cushion may well help here.

General Hazard Notes:
A low bar runs across the front - the view is not affected in the least by it... but to see anything, you lean outwards over the edge - makes a change from leaning forwards, felt the monkey. If somebody ahead of you is leaning too far, you see less.

Seats are not raked to see over those ahead.

Changes for the current productions:
Third price. If you must. The monkey would also look at cheaper bench 1 seat number 1 before taking balcony tickets. Comfort may be inferior, but the view isn't much worse. If you can push another few pounds for second price tickets, then stalls rows B and C, and even W and X are superior, it feels.

On Mondays, all seats are £20. Take these only after all stalls seats have gone, but before alcoves and benches.

Reader Comments:
None.

 

Notes
Total 276 seats.

Air conditioned.

Wheelchair access is flat from the foyer to the viewing position in Balcony 1. The entrance door is wide, and the disabled toilet is close by on the same level. The only problem is that part of the street outside is cobbled, making pushing harder. Steep stairs down to the auditorium may make access for transferees difficult. Guide dogs are welcome. A "venue access guide" from the team who created book "Theatremonkey: A Guide to London's West End," is available to download in PDF format by clicking here. The listing is under the old name - New Players Theatre. During office hours, theatre administration staff can assist with disabled bookings ONLY on 020 7930 5868. Please DO NOT use this telephone number for any other purpose.

No food except bar snacks in the auditorium, but a full restaurant is available adjacent, open until 2.30am with live music on many nights.

Two bars, Rear stalls (opening into the auditorium) and foyer.

3 Toilets in all. 1 ladies, 1 Gents, 1 unisex disabled.

 

Top Performance Times Ticket Prices Where to Buy Tickets  Seating Plan Seat Opinions Getting Here

Getting to this Theatre
Find this theatre on a Street Map
Nearest Underground Station Buses Car Park
Nearest Underground Station:
Charing Cross - Bakerloo (brown) and Northern (black) lines or Embankment - Bakerloo (brown), Northern (black), Circle (yellow) and District (green) lines. Also Main rail network terminus.

Charing Cross: Leave the station by following signs from the platforms to the STRAND street exits. Walk straight ahead into the underground shopping arcade and keep going straight on into the light. If, underground, you pass Davenports Magic shop, turn around and walk the other way.

Take the right-hand staircase up to street level. At the top of it, you should see a semi-pedestrianised street sloping downwards to Embankment underground station. If you see instead a very busy road, the Strand, with Brook Street Employment Agency to your right, turn around and face downhill instead - you took the left instead of the right hand side stairs.

Walk downhill a very short distance, looking up and to your left for a silver, semi circular sign with "The Arches Shopping Centre" on it. 


This juts out over the street and marks the entrance to the tunnel where the theatre hides. At street level, a small sign to the right of the tunnel entrance confirms that you have the correct place.

Below the silver sign is a wide, brownish, sloping path into an area of small shops and restaurants - all snugly tucked into this railway arch beneath the station bridge above.


Walk almost to the end of the shops, and the theatre entrance is to your left.

________________________

Embankment: Leave the barriers and turn left, exiting to look up a semi-pedestrianised street sloping downwards to the underground station. If you see instead the river, go back and use the other station exit.

Walk uphill a short distance, looking up and to your left for a silver, semi circular sign with "The Arches Shopping Centre" on it. The theatre is inside - as per directions above.

 

Buses:
3, 11, 12, 15, 24, 29, 53, 77, 77A, 88, 159, 170, 172  stop nearby.

A reader notes that the 15 route compliments it's modern buses with a small number of Routemasters (or, to the non-Londoner, the ones they've all seen in pictures with the open bit on the back). Sadly these days the conductor will run a scanner over your Oyster rather than punch your ticket. Getting off at the station I rang the bell to stop the bus by pulling the wire than runs along one side... and got off grinning like a fool in the middle of a nostalgia trip!"
 

 

Taxi:
A rank for Black taxis is at Charing Cross Station - a short distance from the theatre up hill via Villiers Street. Best chance of hailing one in the street is to walk down the tunnel to Northumberland Avenue and / or on to the Embankment.

 

Car Park:
Spring Gardens. On leaving the car park walk into Trafalgar Square. The first major road you come to is Whitehall. Cross it, and head on round, crossing Northumberland Avenue and continuing past Waterstones bookshop. Bearing to your right, enter a busy street called the Strand.

To your right will be Charing Cross Railway Station. Don't be tempted to enter it, just stay outside the railings and walk past it (mind the taxis as they enter and leave). 

Keep going to the far side of the station. At the corner of it, to your right, is Villiers Street. The Brook Street Employment Agency ahead of you on the corner will confirm it - don't walk any further than this blue fronted landmark!

Villiers Street  is semi-pedestrianised and slopes downwards to Embankment underground station. Turn right into it, and walk around the stairs set into the centre of the street - they lead to the underground station, and nowhere else. 

Walk downhill a very short distance, looking up and to your left for a silver, semi circular sign with "The Arches Shopping Centre" on it. This juts out over the street and marks the entrance to the tunnel where the theatre hides. At street level, a small sign to the right of the tunnel entrance confirms that you have the correct place.

Below the silver sign is a wide, brownish, sloping path into an area of small shops and restaurants - all snugly tucked into this railway arch beneath the station bridge above.

Walk almost to the end of the shops, and the theatre entrance is to your left.

 

Top Performance Times Ticket Prices Where to Buy Tickets  Seating Plan Seat Opinions Getting Here

 

 

 

 

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